ICBC Motor Vehicle Injury Recovery in Richmond
.jpg)
ARC Therapy is a registered ICBC provider. If you have been involved in a motor vehicle accident, you shouldn’t have to delay your recovery. ICBC patients do not have to pay a user fee for approved treatments.
Within the first 12 weeks of your accident date, ICBC will automatically cover:
If your recovery requires more time beyond the initial 12 weeks, our team will work closely with you and your ICBC adjuster to get additional treatments approved.
How to Apply
Rehabilitating after an accident can feel overwhelming, but starting your journey toward recovery should be seamless.
Step 1: Report Your Claim
Before we can begin, you’ll need to officially report the accident to ICBC. This starts the process of opening your claim and securing your pre-authorized treatment sessions.
What you’ll need to report:
-
The license plate numbers for all vehicles involved.
-
Driver’s license numbers for all drivers.
-
Insurance information for any non-ICBC vehicles.
-
Report your claim: Call ICBC at 604-520-8222 or submit online at icbc.com/claims.
Note: Even if you are not at fault, you are still eligible for ICBC-covered treatments to support your health and mobility.
Step 2: Book Your Initial Assessment
Once your claim is submitted, you can book directly with us. We recommend starting as soon as possible to ensure your recovery is proactive rather than reactive.
When booking, please have the following ready:
-
Your full legal name.
-
Your ICBC claim number.
-
The date of your accident.
We will work with you to identify the root cause of your discomfort and build a customized recovery plan that may include Physiotherapy, Chiropractic care, Acupuncture, Kinesiology or Registered Massage Therapy.
Don’t Wait: To qualify for automatic coverage, your treatments must begin within 12 weeks of the accident date. If your recovery requires more sessions beyond this initial window, our team will coordinate with your ICBC Claims Specialist to request additional funding.
Step 3: Direct Billing for Peace of Mind
Healing happens best when you can focus entirely on your body without the stress of paperwork. If your claim is approved, ICBC covers the cost of your treatments for the first 12 weeks. All we need is your ICBC claim number.
At Arc Therapy, we handle the administrative side by billing ICBC directly, so there are no out-of-pocket user fees for your pre-authorized sessions.
For more details on your benefits, you can view the ICBC Treatment Access Guide.
What makes our Clinic Different
.jpg)
Addressing the Source of discomfort
Pain is often just a symptom, not the source. Whether you are an office worker battling tech-neck or recovering from a car accident, we go beyond temporary relief. Our Registered Massage Therapists perform a comprehensive assessment to identify the underlying structural or movement issues causing your discomfort, ensuring we treat the right problem from day one.
![BDT08943[1]_edited.jpg](https://static.wixstatic.com/media/002a03_f2ed7dfad0d34dcdbb22ae82557ba6b1~mv2.jpg/v1/crop/x_0,y_69,w_876,h_1081/fill/w_252,h_311,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/BDT08943%5B1%5D_edited.jpg)
1-on-1, Customized sessions
We don’t believe in "band-aid" solutions. Our focus is proactive care designed to prevent future injuries before they happen. Your 1-on-1 session maximizes hands-on time, and we equip you with a personalized home-care plan, including stretches and strengthening exercises, so you can continue your recovery outside the clinic.
Newly Built Clinic in 2025
Healing happens best in a space designed for it. Our brand-new 2025 facility offers a modern, calm, and pristine environment for your treatment. We have curated a space that feels distinct from a sterile medical office, allowing you to relax completely while receiving expert clinical care right here in Richmond.
Conditions We Treat
After a collision, a wide range of physical challenges can arise.
Our collaborative team of practitioners works together to find the root cause and help you move and feel better.
Whiplash & Neck Tension
Gentle manual therapy to address sudden movement injuries, relieve stiffness, and restore your range of motion.
Back Pain
Targeted treatments to correct spinal misalignments and heal soft tissue trauma from impact.
.jpg)
Headaches & TMJ Dysfunction
Easing tension in the neck, shoulders, and jaw that is often triggered by the stress and impact of a collision.
Soft Tissue Injuries
Focused care for muscle damage, sprains, and strains to promote efficient tissue healing.
.jpg)
Nerve Pain / Sciatica
Restoring nerve mobility to relieve the numbness, tingling, or burning sensations caused by compressed nerves.
![BDT08949[1].jpg](https://static.wixstatic.com/media/002a03_2ecea44e8ec6468bbffbe2b36c8dfdc4~mv2.jpg/v1/fill/w_247,h_300,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/BDT08949%5B1%5D.jpg)
Shoulder & Knee Injuries:
Hands-on care to rehabilitate joint dislocations, dashboard impacts, and restricted mobility.
What does Motor Vehicle Injuries (ICBC) at ARC Therapy Include?
Align your body, recover your potential, connect with the lifestyle you love.
.jpg)
Step 1: Share your story
At Your First Visit, We Listen and Assess.
During your initial session, we take the time to listen to your story. Through a thorough assessment of your posture, movement patterns, and any areas of discomfort, we gain a complete understanding of your needs. This allows us to design a treatment plan that aligns with your body, recovering your true potential.
Step 2: Hands-on care
Customized Care for Effective, Targeted Relief.
During the hands-on portion of your treatment, our skilled practitioners use a combination of manual therapies specifically chosen for your body and goals. From joint mobilizations and soft tissue techniques to chiropractic adjustments, acupuncture, and corrective exercises, each treatment is designed by your practitioner to relieve pain, improve mobility, and promote healing.
.jpg)
![BDT09126[1].jpg](https://static.wixstatic.com/media/002a03_759955723d9c46c7a2d245b4e58adc0c~mv2.jpg/v1/fill/w_356,h_445,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/BDT09126%5B1%5D.jpg)
Step 3: Movement & Therapeutic Exercises
Long-Term Success with Personalized Rehab Plans.
We believe recovery goes beyond the treatment table. Thats why we develop personalized programs to help you stay aligned and prevent future injury. Whether it’s physiotherapy-based exercises, kinesiology programs, or guided stretches, our recovery plans are designed to help you stay connected to the lifestyle you love.
Step 4: Seamless Direct Billing
We handle the administrative work
Let us handle the paperwork. We bill ICBC directly so you can relax completely while receiving expert clinical care.
Frequently Asked Questions
Do you accept ICBC claims? Yes, we accept ICBC with select therapists. If you have any questions about the process, please feel free to reach out to us at info@arctherapy.ca.
What information is needed for ICBC claims? Your claim number and the adjuster's contact information, including their email and phone number. You should also include the end date of your sessions provided by the adjuster. If you have received treatments at other clinics related to the same claim, please let us know, as this will help us accurately track your sessions. If you used sessions at another clinic, we are required to perform an initial assessment. Please talk to your adjuster and verify that they will approve the initial assessment prior to booking in. If a treatment session is not covered by ICBC, you will be responsible for the payment or self submission to ICBC.
Can I bill my extended health with a ICBC or WCB claim? We will not be submitting any user fees to extended healthcare providers. Therefore, ICBC patients are responsible for paying for any user fees. There is no guarantee that you will be reimbursed by your healthcare provider. Please contact your extended healthcare provider before receiving ICBC treatment to find out more.
Do you accept WCB claims? We currently do not directly bill to WBC. If you have a WCB claim and would like to see a therapist, we will not be able to submit on your behalf, you will have to pay in full and self submit to WBC.
Proudly located in Richmond
We're excited to welcome you on your road to recovery
Address:
135-6020 Blundell Rd, Richmond, BC
Clinic Hours:
Monday to Sunday: 9:00 am - 5:00 pm
Email:
info@arctherapy.ca